Five whitepapers exploring the stumbling blocks of enterprise IVR, the path to conversational elegance,
Recipient Experience Design (RXD), and the critical role of telecoms in disaster relief. Select a paper to read it here.
Conversational IVR · Vol 1
Comprehending the Stumbling Blocks
An honest look at why most enterprise IVR implementations fail: the design traps, NLU pitfalls, and organisational blind spots.
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Conversational IVR · Vol 2
The Journey Towards Elegance
From broken to brilliant: a framework for building IVR experiences that actually contain calls and earn user trust.
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Conversational IVR · Vol 3
Looking Beyond the Abyss
Where Conversational IVR goes next: Gen AI augmentation, RAG-based intent recognition, and the next generation of voice experiences.
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Whitepaper
Recipient Experience Design (RXD)
Comprehensive documentation of a new conversation design system, establishing core principles for scalable architecture.
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Whitepaper
Telecom's Role in Disaster Relief & Resilience
An exploration of how telecommunications infrastructure and conversational AI systems play a critical role in disaster response.
SHASHIKANT JHA // Conversational AI Architect