Shashikant Jha

I am a conversation designer with extensive experience in chat and voice channels. I am skilled at balancing EQ and IQ to create engaging and meaningful conversations. My core area of expertise lies in voice interaction models which are both intelligent and emotionally resonant. I am also proficient in programming languages such as Python and NodeJS, and I have experience as a UI developer working with Angular. I am passionate about using my skills to create conversations that make a difference in the world.
If you are looking for a conversation designer who is creative, innovative, and passionate, then I am the person for you. I would be honored to work with you to create conversations that make a difference.

☎️ Contact information

Say hello to me here

📧 shashikantjha3112@gmail.com

🔗 LinkedIn

📱 WhatsApp

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/32fda90e-3c1f-40c5-948a-f5749d8780c6/resume.pdf

👩🏻‍💻 Portfolio

Conversation Designer

Dialog writing - Concise, empathetic and clear dialogs.

Flow design - Scalable and modular flows embedded with non-linearity to represent the true essence of the conversation.

Bot Linguistics, which brings out the brand values.

NLU/NLP - Identifying utterance patterns and automating the synthetic test data generation. Intent matching and classification. Publishing the designs to Dialogflow.

Building webhook integrations for dynamic responses.

Multimodal design - text-based and voice-based bots.

Building for containment.

Modular design - Component based design built for modularity, re-usability and scaling.

💡

Check out my portfolio here

Chatbot Developer

Building chatbots - Chatbots integrated into web-text and IVR channels.

End-to-End implementation of all chatbot modules.

Enabling complex transactions on chatbots.

Evaluating the bots on basis of accuracy, precision, recall, and f-mean.

Confusion matrix to determine the overlapping intents.

Optimizing STT for better word detection

Passionate about automation - Induce automation in train-test cycles for chatbots

DevOps for chatbots - Enabling enterprises to use version control and CI-CD for chatbot development.

🛠 Skills

💻 Technology

Python⭐️⭐️⭐️⭐️⭐️

My "native" programming language, I've worked with it for over 4 years. I have been using Python as a scripting language for automating a lot of my daily tasks, through Jupyter notebooks for plots and graphs and in flask for REST implementations.